Define

Articulate the user experience through tools like journey maps and share clear, actionable recommendations with your team and leadership.

Articulate your users perspective
How can we best articulate people’s experience?
Use this tactic to help others understand and empathize with the end-to-end experience from people's perspective.
Checklist
- Create a customer journey map.
  - Transitioning to Adulthood Example (Perfomance.gov)
  - Journey Map (USDA.gov)
- Develop a service blueprint,
  - Service blueprint template - DOCX (USDA.gov)
  - Service Blue Print Definition (NN Group)
Share actionable recommendations
How do we translate what we learned into actionable recommendations?
Use this tactic to distill what was learned to deliver actionable recommendations to leadership.
Checklist
- Synthesize research findings.
  - Synthesize your findings (Digital.gov)
- Communicate research findings.
  - How to Tell Your Story with Data (GSA.gov)
  - User Research Outputs & Outcomes (DHS.gov)
- Develop a path for improvements.
  - Translating research into policy and action (NIH.gov)
  - Sharing user research findings (GOV.uk)