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Maryland Digital Playbook

How to Create an Accessibility Request Page

About Remediated Document Requests

Use the following instructions if your agency is using ADA Title II Exception 2: Preexisting conventional electronic documents. For more information, read about what qualifies under this exeception.

People can request an accessible version of any unremediated electronic document. Each agency must have a process for accepting requests for accessible versions. Agencies are responsible for remediating their content as requested.

Step 1: Create the new page entitled Accessibility Request. 

The Accessibility Request page must include the following Request Statement. DoIT recommends using an email address for visitors to request an accessible version of an electronic document. 

“Consistent with the Americans with Disabilities Act (ADA) Title II final rule, individuals are entitled to request an accessible version of any electronic document presented on this website. 

Please contact [EMAIL ADDRESS] with the name of the document, the desired file type, and the accommodation needed. The requested file will be provided within a [REASONABLE TIMEFRAME]. It is possible that some requests may take longer due to the size, complexity, or the graphical nature of the respective document. For additional information, please contact [EMAIL ADDRESS] with any questions or concerns about this process.”

What is a reasonable timeframe?

Agencies should clearly define a reasonable timeframe for remediating an inaccessible document when a constituent requests it. Work with your attorney general to determine the reasonable timeframe. DoIT recommends no more than two weeks. Agencies should make their best effort to meet this timeframe and should communicate with requestors to ensure they know when to expect delivery.  

Step 2: Add a link to this page in your website’s footer 

Step 3: Request assistance, if needed

If you have questions about how to build out your Accessibility Request page, email [email protected] and request “help with website Accessibility Request page.”

Step 4: Respond to Requests

  • Create an accessible version of the requested electronic document within a reasonable amount of time.
  • Send that version to the requestor.
  • Replace the inaccessible document on your website, with the new accessible version. 

Get accessibility training and support

Explore training and support on how to create accessible documents and webpages.

Accessibility training and support