Contact Page

How to use a Contact Page

Use a Contact Page to feature email, phone, address and other contact information of staff, teams, subject matter experts or departments. 

A Contact Listing page displays contact items in a searchable, filterable list. Visitors can filter contacts by keywords, dates, topics, departments, or audience. See an example of of Contact Listing Page. 

Learn more about Listing Pages.

Watch: How to Create a Contact

See how to create a Contact Page on your website.

Types of Contact Pages

There are two contact types to choose from when creating a contact page:

• General Contact — Used for departments, offices, or organizations
• Person or Role Contact — Used for a specific individual or position, such as a director or manager

1. General Contact

Use a General Contact when the information is for:

• A department
• An office
• An organization
• A shared inbox or phone line

Required fields

• Title (e.g. name of department, office, organization)
• Summary - 160 characters max
  Brief description of the content of the page (also known as meta description). Appears in search engine results and in social media shares.

2. Person or Role-Based Contact

• Represents a specific individual or role (e.g., Director, Secretary).
• Includes:
  • Name and role/title
  • Optional profile image
  • Contact details (email, phone, etc.)
  • Location and address
  • Description (often biographical)

Required fields

• Summary - 160 characters max
  Brief description of the content of the page (also known as meta description). Appears in search engine results and in social media shares.
• Person’s Name
• Role/Position (e.g. Director, Manager)

You also have the option to add a contact image, but it is not required.

Additional Contact Information

After the required fields, both contact types include the same optional fields.

1. Contact details

• Email address
• Up to 3 phone numbers
  • Main
  • Office
  • Fax
• SMS/text information
• Locations: Associate up to 3 locations

2.Addresses & websites

• Add alternate addresses
• Add mailing addresses
• Up to 2 websites

3. Social media

• Up to 2 websites
• Social media usernames or handles

4. Description

Add descriptive or biographical information about the contact.

5. Taxonomy & organization

Contacts can be categorized using taxonomy terms to improve filtering and search.

Examples include:

• Topics
• Contact types
• County
• Division
• Agency-specific terms

Taxonomy terms help generate:

• Automatic lists
• Filtered listing pages
• Search results

When to use a Contact vs. Location

• Use a contact when providing communication details (email, phone).
• Use a location when referring to a physical place visitors can go.

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